Available solely for client support, the Westbury help desk offers you reliable and practical solutions to any maintenance issue.
Our experienced help desk team are comprehensively trained to offer resolutions to a broad base of concerns from PPM to emergency reactive maintenance.
We are proud to offer our clients a help and support system that is readily available as well as fully transparent. To that end, our field service management software enables the help desk team to provide you, as the client, with an up-to-date status of any work in progress along with detailed information regarding historical resolutions.
We are also pleased to invite our registered clients to use our round the clock online self -booking service via our hub.
Westbury prides itself on offering non-generic bespoke solutions with a robust and efficient service. We ensure our help desk operatives communicate closely with contract managers and site personnel in order to offer our clients a strategic and convenient resolution plan that will work best for them.
The Westbury aim is to resolve issues at the optimum level whilst committing to comply with any existing SLA, thus guaranteeing full client satisfaction.
Our helpdesk is available for your concerns from 08:00-18:00 hours Monday to Friday.
Outside of these hours our on-call managers are available to handle any issues that may arise.